Refund policy

At Bex Bamboo Co., we want you to love your purchase! Please review our return policy before placing your order.

Returns & Exchanges
We accept returns or exchanges within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with tags attached.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Final Sale Items
Sale, clearance, discounted, and promotional items are final sale and cannot be returned or exchanged.

Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method. Original shipping charges are non-refundable.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and include photos of the item so we can make it right.